![]() How can I get behavioral health counseling during the MHS GENESIS transition if appointments are affected? However, if your current prescription has run out of refills, you can contact your prescriber through the MHS GENESIS Patient Portal to request a renewal. To activate prescription refills, patients must call the MCAHC Refill Pharmacy line 75 following the prompts. How do I refill my prescriptions after January 19, 2023? Select below for updated information on the Pharmacy Process Changes at McDonald to include Q-Anywhere: Request to have provider send prescriptions to a retail pharmacy( copay incurred).Register for TRICARE Mail Order Pharmacy to have your prescription(s) delivered to your home ( ) copay incurred.Refill prescriptions as early as possible up to 21-days on a 90-day supply.Scan the QR Code or text "Get in line" to 83 for same day prescription pick-up at the MCAHC Main Pharmacy(Follow the prompts exactly).Activate your NEW or RENEWED prescription (this system is not applicable to refills) from anywhere (home, work, or anywhere) using Q Anywhere.What are my options to minimize pharmacy wait times? Utilize available Humana Telemedicine options for urgent care and behavioral health needs at.Send a message to your healthcare team through the new MHS GENESIS Patient Portal.Visit an Urgent Care Center: visit for list of Urgent Care Centers.Visit MHS Nurse Advice Line for web chat and video chat, or dial 1-800-TRICARE (874-2273).Call 988 in case of a behavioral health emergency.What other healthcare options are available to me during this transition? We appreciate your patience and understanding as we deploy MHS GENESIS in order to provide you with world-class care.Appointment times and ancillary services wait times (Pharmacy, Laboratory, and Radiology) may increase as our healthcare staff adjust to this new system.Appointment availability will be impacted for the next several months beginning in January. ![]() If you have any issues within your Patient Portal, please contact the Global Service Center (GSC) at 1-80.If don’t have a DS Logon Account or if you have questions about DS Logon, visit the milConnect Website or call 1-80.If you don’t already have a TRICARE Online account, you can log onto using your DS Logon Account.If you have a current TRICARE Online account, it will migrate to MHS GENESIS on 21 January 2023.MHS GENESIS and the MHS GENESIS Patient Portal are replacing TRICARE Online, including the patient portal and secure messaging at all DHA Tidewater Market facilities. Complete intake and screening forms in advance of appointments.View health information, including laboratory and radiology results.Through the MHS GENESIS Patient Portal, you can: >Learn More about MHS GENESIS What is the MHS GENESIS Patient Portal?Īlong with the new EHR, the MHS GENESIS Patient Portal is a secure website available 24/7 that gives you access to your health information. McDonald Army Health Center (MCAHC) and all DHA Tidewater Market medical facilities will transition to MHS GENESIS on January 21, 2023. MHS GENESIS allows you to securely access your electronic health records 24/7 and exchange messages with your military health care team when and where it’s convenient for your schedule. MHS GENESIS is integral in the provision and coordination of safe, quality care. It integrates inpatient and outpatient electronic health records across the continuum of care from the point of injury to the military treatment facility. MHS GENESIS is the new electronic health record for the Military Health System (MHS). ![]() MHS GENESIS Patient Portal is the new access to your electronic health record (EHR) replacing TRICARE Online at our facility.
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